Congratulations to Rich Nailes and Sharae Crafton for an outstanding job assisting a first time homebuyer purchase her first home! RHF’s favorite part of the letter is “I am happy to say that with Richard and Share’s help, we now live in our own home! However I feel a void that Rich and Sharae are no longer a part of my day.” We are happy to have you both on our team representing RHF!
Check out the full testimonial:
March 27th, 2014
To Whom It May Concern:
I am writing this letter as a testament to the wonderful service I received from Mr. Richard Nailes and his Assistant Sharae Crafton of RH Funding.
After 35 years of living in a rental apartment, we were suddenly told that we had to vacate because my landlord was selling his home. We had no intent to buy a home, however we realized after looking at high rents, that to would be to our advantage to buy something. We had limited resources and a small window of time in which we needed to vacate. The situation looked bleak!
We panicked and began reaching out to random real estate people and banks, who promised us great rates, but for whatever reason, I never did feel comfortable with any of them.
I don’t remember quite how, it had to be an act of God, but I happened upon Rich Nailes. From the first moment of contact, I felt his charisma; he was the kindest and most helpful person I had come in contact with thus far.
Being people who had no idea about mortgages and what the process entailed, I was overwhelmed by Rich’s attention to our needs; his patience with us when out of worry, I asked him the same questions over and over again, which he answered over and over again with patience. He shared his phone number and said that we could text him anytime with any questions that we might have, even on a weekend or late in the evening. He was always available and made sure that at the end of our conversations, we understood the answer. He walked us through the process step by step and made us feel comfortable all the way. At one point, I had made contact with him on a Saturday afternoon about 4:30. He texted me and said he was on his way to church, but he would answer me afterward. Here was a young man, an extremely hard worker, who like many young people could have been interested in any other activities on a Saturday, but he chose to attend church! At that very moment I knew that he was sent by God to help us. He is a witness to faith and it shows. This touched me very much and as a result, I returned to church after several years of non-attendance.
Then Sharae Crafton, Rich’s assistant was introduced to us as the person who would be working with Rich, assisting with expediting the paperwork that was needed. Sharae is one of the nicest and kindest people I have come across in the business world. She too was a blessing because is very knowledgeable and takes her role very seriously.
Sharae maintained ongoing communication with me to ensure that we understood what we needed and explained each document to us. She constantly reassured me not to worry and that the process would be as smooth as possible and everything would be okay. There were many times when I thought that I wanted to throw in the towel, but Sharae told me to be patient and that it would all work out.
We had hit a few bumps in the road with the property certifications and the other partie’s failure to move as swiftly as we needed them to. I would reach out to Sharae, and she would intervene with the other parties to “make it happen”.
Once again, Sharae had the patience of a saint and never made me feel bad about calling and emailing many times in a day with my questions and frustrations.
I would absolutely recommend Rich Nailes and Sharae Crafton, two very wonderful inviduals, to any associate of mine.
I am happy to say that with Richard and Share’s help, we now live in our own home! However I feel a void that Rich and Sharae are no longer a part of my day.
Sincerely,
Kathleen Hernandez
